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Frequently Asked Questions. |
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the questions that I am asked quite often. Before you write
me, be sure to check here. |
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General |
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Licensing, Deploying and Distribution |
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Genaral |
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May I try the product
before I buy? |
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| Yes. The HelpVistaXPDiamond trial product
is available for 20 days evaluation. Customers are
encouraged to fully evaluate the software prior to
purchasing a software license. Evaluation software may be
downloaded from the Helpsofts web site, is fully
functional, and includes complete documentation and project
examples. During the evaluation period, you can contact
technical support here.
supports@helpsofts.com |
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How much does your component (The HelpVistaXPDiamond) cost? |
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| Total Amount Payable -
$69 Per
Developer. |
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How often a new version is released? |
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| Unfortunately, we cannot
predict the exactly date when a new version comes
out. It depends, on how many changes we need to
include to the version, and how the complex is each
thing that needs to be included, and so it could
take from a week to more weeks. Most of the changes
are improvements to the product. You can check the
control's release notes for each issue that has been
added or fixed. Just count how many were added and
how many were fixed, in case you want to ask us how
stable is the control. All added issues were
reported by our customers, or even non-customers.
Release Note |
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Can your component be used in VBA ( Excel, Word, ... )? |
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| Most of HelpVistaXPDiamond
components except HelpVistaXPHookTab,
HelpVistaXPListbox, HelpVistaXPFrame, and
HelpVistaXPPicture component can be used in a VBA
environment like Access, Excel and so on. That
component above requires a container interface.
Unfortunately, the VBA environment doesn't support
container interface. |
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Is your product able run either on a Win 2000, Win 2003 Win
XP or Win Vista platform? |
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| Any of our products run just
fine on Windows 2000, Windows 2003, Windows Vista or
Windows XP. |
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I have installed a demo HelpVistaXPDiamond product, but I am
not able to run any of the installed samples? |
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| The HelpVistaXPDiamond
product install and register more than one the
ActiveX controls. Registration of an ActiveX control
requires write permission to the HKEY_CLASSES_ROOT
OLE registry key. This is a general rule, and it is
not an HelpVistaXPDiamond rule. Make sure that you
install the HelpVistaXPDiamond software using an
Administrator account. |
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Can we use ActiveX controls to build applications under
VB6? |
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| Of
course, We just prepared this product specially for
Visual Basic 6.0 developer. |
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How many licenses do we need and how are your products
licensed? |
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| You should buy one license
per each developer. [Quantity Type: 1 Quantity = 1
License Key = 1 Machine] |
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Do we need to purchase technical support and maintenance or
our subscription already includes free support? |
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| Our products come with free
technical support and free updates. off 100% -
Please visit,
Free upgrade |
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How long does it take to obtain my license details after I
purchase a product online by credit card? |
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| After the registration
service receives your online credit card order, it
may take up to several hours to authorize your
transaction. After your charge is authorized, you
will receive the License Key and User ID to your
email account within 24 hours by e-mail. If your
credit card is declined, then you will receive an
e-mail stating the reason. If you do not receive any
e-mail within 24 hours, then there may be a problem
with your order. |
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Licensing, Deploying
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Where in the installation process do I enter the license key
& User ID? |
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| Run: Start -> Programs ->
HelpVistaXPDiamond2008 -> Registration.exe Please
visit,
Installation Process |
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Can I redistribute the purchased components with my apps for
free? |
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| Yes, You are free to
redistribute it with your compiled apps as many
times as you need without any additional fee. Please
visit,
License Agreement |
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What files do I need to install on the client machine? |
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Here are the following files
that you need when you make a distribution package
of your software:
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HelpVistaXPDiamond2008.ocx |
You can find redistribution files on
HelpVistaXPDiamond Installed directory (Eg :-
C:\Program Files\HelpVistaXPDiamond2008\Distribute) |
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